Frequently Asked Questions

How to order online with Old Belahlee:

  • Browse through our catalogues which can be found on the 'Shopping Page' or the links on the left hand side of the page.
  • When you have decided on what you would like to order click on the Add to Cart button below the product.
  • When you have finished shopping press the 'View Cart' link in the top-right.
  • Review the products you are about to order then click 'Check Out'
  • Complete the order form or contact us to arrange alternative payment options.
  • You will receive an order summary and reference number via email as soon as you have placed your order.
  • Your order will then be shipped within 48 hours provided the goods are in stock.

We will try our best to keep the web site up to date. If a product becomes unavailable you will be contacted so an alternative decision can be made.

Shipping FAQ

DELIVERY INFORMATION
Old Belahlee aims to process and send your order within 48 hours of receiving it by email.
However, if a product ordered is not in stock, we will notify you by email immediately and advise you of the expected delivery time.
Your credit card will not be charged until your order is ready to be sent.

DELIVERY CHARGES
Old Belahlee uses Australia Post for its local and international deliveries.
This is a reliable and cost effective service.
Our postage charges are determined by the weight of your order and the destination. This amount is calculated when you proceed to checkout and is added to your total.

DELIVERY TIMES
For orders within Australia, please allow 3 - 10 working days depending on the destination of the parcel.
For orders outside of Australia, please allow up to 7 - 21 days from the date of posting.
Note all packages are sent by air mail.

Payment FAQ

All prices are in Australian Dollars AUD.
To view conversion rates click this link to the Universal Currency Converter.
Payments are debited to your credit card when your order is ready for posting.
Orders will not be sent until payment has been processed.

PAYMENT BY DIRECT TRANSFER
When paying by direct fund transfer please do not transfer your funds until we have contacted you regarding your order and confirm that the goods are in stock.
If payment is not received within 5 working days of placing the order, an email will be sent, and if there is no reply within 2 days, the purchase will be cancelled and items made available for purchase.

General FAQ

STORE OPENING HOURS

Our store is open at the following times:

Mon – Fri   9.15am to 5.00pm
Saturdays  9.15am to 12.00pm

Old Belahlee is a retail store located in Griffith, NSW. Please view our contact page to view our location details.

AVAILABLE PRODUCTS
Due to our huge range of giftwares and home furnishings, we can only offer a selection of these on our website. If you are looking for something that is not shown here, please email us and we will let you know if we stock it.

RETURNS POLICY
Your satisfaction is important to us, however, we do not accept returns simply if you have changed your mind.
If goods are faulty, please notify us within 3 days of receipt and state reasons for refund request.
We cannot refund freight charges on delivery and return of goods.
Any goods returned must be in the condition received. Upon agreement, returns are to be sent to:
Old Belahlee
146 Banna Ave,
Griffith, NSW 2680.
Old Belahlee will refund either to your credit card or direct deposit.
If you have any queries or problems, please feel free to email us at info@oldbelahlee.com.au

PRIVACY POLICY

At Old Belahlee we respect your privacy.
We respect the personal information you provide us and will not loan or sell your information to others. We use your information to process your order and to provide you with a more personalised service. We may send out special offers, or other information from time to time, however, if you do not wish to receive these please email please contact us at info@oldbelahlee.com.au and we will remove you from our mailing list.
We aim to offer friendly and efficient customer service, so it may sometimes be necessary to contact you by email in regards to any purchases you have made.
If you have any queries or concerns regarding our privacy policy, please do not hesitate to contact us at info@oldbelahlee.com.au
We do not disclose any personal information collected from this web application without your prior consent. Your personal information as well as the payment information you provide is securely encrypted and protected using the latest encryption and security technologies.

Home Fragrancing

Candles

Diffusers

Wax Melts

Skin & Body Care

Baby

Teddies and Friends

Napery

Hand Made French Candies

Made in Australia

Wall Calendars